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PRIVACY POLICY
This privacy policy is effective from the following date
This privacy policy is intended to provide you with information about how we collect and process your personal data.
coolshoppe.shop referred to as 'we', 'us' or 'our' throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is
Please be sure to read this privacy policy and any other privacy statement or fair processing statement we may provide in specific circumstances when we collect or process personal data about you, so that you fully understand how and why we use your data. This Privacy Policy supplements other notices and is not intended to replace them.
We may modify this Privacy Policy at any time by posting revised terms. All revised terms will automatically take effect 30 days after being posted. We will announce any material changes to this Privacy Policy and the reasons for it via email.
We respect the privacy of our visitors and recognize the importance of protecting the information collected about them. This privacy policy covers how we collect, store and use the personal information you provide to us.
If you are under 18 years of age, you must inform your parent or guardian of our Privacy Policy to obtain their consent to the Privacy Policy before registering, subscribing or placing an order with us.
What personal data do we collect from you and how?
We only collect and process the data necessary to provide you with the service. When you browse or shop at coolshoppe.shop we collect the following data.
We process the personal data required to complete and dispatch your purchase, including your name, billing address, shipping address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you order confirmation information; we collect your phone number in order to contact you if there are any problems with your order.
We collect your email address when you sign up for one of our free or discounted trial subscriptions.
If you register for an account with us, we collect your name, email address, password, country and IP address.
When you contact our customer service team, we may collect additional data to help us resolve any queries related to your order, delivery, payment or any other query.
We collect and process data about your browsing on coolshoppe.shop, including the pages you visit and how you interact with them. If you have registered an account, we may collect browsing data about your visits to dedicated areas of the website.
If you are a customer of coolshoppe.shop or you have provided us with your consent, we may collect and process your personal data for marketing activities.
If you provide us with data about another person - for example, if you purchase a product to give to a friend or as a gift - we will collect and process the personal data necessary to complete the transaction, such as name, shipping address and other information of your friend. Contact information. If you receive a gift as a gift, we will only process your data to fulfill the gift request and our contractual obligations.
When you call our customer service team, your call will be recorded for training and fraud prevention purposes.
What about cookies? What are cookies?
We use cookies to collect information about your use of our online services. Cookies are very small files that we send to your computer or other device that we can access when you visit our website in the future. Cookies help us remember who you are and other information about your visit. They can help display information on the website in a way that is consistent with your interests. Most major websites use cookies.
How will your personal data be used?
Whenever you provide us with your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, the data entry form you complete, any relevant terms and conditions and the pages or emails linked to Your personal information. Data entry form.
When you use our services: Your information will first be used to provide the products, services or information you requested and to provide you with a personalized shopping experience. We retain the information you provide and may use it for a variety of purposes, including: (i) accounting, billing, reporting and auditing; (ii) credit checks or screening; (iii) authentication and identity checks; (iv) Credit, debit or other payment card verification and screening; (v) Debt collection; (vi) Safety, security, health, training, administrative and legal purposes; (vii) Data matching and deduplication, statistical and market analysis and Marketing information; (viii) Advertising and marketing for us, our group and third parties; (ix) Develop, test and maintain systems; (x) Research, research and development; (xi) Customer surveys; (xii) Customer service and To assist us in any future dealings with you, such as determining your requirements and preferences; (xiii) as required by law or in connection with legal proceedings or disputes; (iv) as otherwise set out in the terms and conditions of use of our services use. To do this, we may disclose your information to one or more other organizations listed in the "With whom we share your personal information" section.
Saved payment card details will only be shared with our payment partner, not with any other third party, and will only be used to process your order using our payment partner's system.
If you subscribe to us, we may also use your personal information to send you marketing updates as described in the next section.
Tracking how our online services are used: We collect and use third parties to collect and share information with us about visitors to our online services and analyze it to understand how people use our website. This helps us improve the services we provide. We may also provide anonymous statistics about our visitors to other reputable organizations, but the information we provide will not include details that would allow these organizations to identify you.
Testimonials: If you provide us with feedback, we may use it to improve our services, and we may publish it online or offline to promote our business and services. We will ask for your permission before publishing.
Reviews and Comments Submitted to Our Online Services: If you wish to submit a review or feedback about an item on our Services, we may (but are not obligated to) post your review online in order to promote our business and services. We will collect your name or username, which will appear next to your comment and will be published.
Mobile Services: When you request our mobile services, we may retain details of your mobile phone number, the make and model of your phone, the operating system your phone uses and your network operator, and we will link a unique identifier to you mobile phone number. We will store your device language, country/region. We require this information to provide the features and services enabled through our Mobile Services and to manage our Mobile Services.
Social Networks: If you follow us on a third-party social media platform (such as Instagram, Facebook, Twitter, Pinterest and Google+) or interact with us on any of our pages, the information you provide will also be subject to the privacy policy of the third party as this privacy policy.
Customer surveys: From time to time, we may ask you for your opinion about our Services and the products you have purchased through our Services. When we conduct research or surveys, we may use cookies and combine the information collected by these cookies with your answers.
Who will we share your personal information with?
We will share your information with other companies in our group who may use your information for their own business purposes as set out in their privacy policies. These purposes may include financial reporting and analysis, strategic planning, customer segmentation and the development of metrics to provide a consistent view of our customer base, research and analysis to help us source the right products in the future and make better product recommendations , more effectively target our marketing campaigns, create inspiring content and editorial features, and develop new products and partnership opportunities with designer brands. It will also be used to provide more targeted marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly consent to such use.
From time to time, we may engage third-party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with products, services or information or interest-based advertising that you have requested. We may pass your information to one or more of the following organizations: (i) data processing companies, post offices and other third party providers working on behalf of our group; (ii) advertising serving agencies and other advertising intermediaries; (iii ) ) Credit reference or fraud prevention agencies, who may keep records of this information; (iv) Postgraduate, university and other research and development organizations; (v) Regulatory, government and law enforcement agencies such as the police.
From time to time we receive requests for information from government departments, police and other law enforcement agencies. Where this occurs and there is an appropriate legal basis for providing your personal information, we will provide it to the organization that requested the information.
We compile information about website traffic, sales, wish lists and other commercial information that we may pass to third parties, but this information does not include any details that personally identify you.
Where do we process your personal information?
When we use your information as described in this policy, it may involve sending your information outside the European Economic Area (EEA). When we do this, we ensure that appropriate steps are taken to protect your personal information and rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the European Economic Area. The governments of some countries, such as the United States, have broad powers to access data for security, crime prevention and detection, and law enforcement purposes.
Marketing opt-in and opt-out terms
We offer you the opportunity to receive news that, depending on your preferences, will be discussed with you by phone or sent to you by email, SMS and/or direct mail. These may include alerts about new products, features, enhancements, special offers, upgrade opportunities, competitions, events of interest and one-time marketing promotions. If you wish, you can choose not to receive these updates.
You have the right to ask us not to use your personal information for marketing purposes. If you change your mind, we offer you the opportunity at any time to unsubscribe from any services or updates to which you have subscribed. Whenever you receive marketing messages from us, we will tell you how to unsubscribe. To opt out of direct mailings, please contact our customer service team at 12550956 or email admin@coolshoppe.shop
Protect your personal information
We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you provide to us. We have technical and security policies in place designed to protect the personal information we hold about you. We also follow security procedures required by applicable privacy laws. These include the storage, use and dissemination of any information you provide, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption technology to encrypt your information before sending it to us to prevent unauthorized use.
Why do we link to other websites?
Our online services contain hyperlinks to websites owned and operated by other organizations, such as PayPal, Stripe, and others. These websites have their own privacy and cookie policies and we strongly recommend that you read them. When you provide your personal information to these other organizations or they collect your personal information through cookies, they control how your personal information is used. We do not approve any other websites, and we are not responsible for any information, materials, products or services on or accessed through these websites or for the privacy practices of websites operated by other organizations. If you use these other websites, you do so at your own risk.
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We may update this Privacy Policy from time to time, so you may want to check it each time you provide us with personal information or use our website.